What is your return policy?
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
Our Returns Policy time frame is 30 days from when an order arrives at your address.
Customers will be responsible for paying return shipping costs.
Please feel free to contact us about returns at email@example.com
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!
If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team at this email firstname.lastname@example.org. Your order must be sent back to us within 14 days of delivery. We do not cover the cost of sending your order back to us.
In order for us to process your refund with no delays we ask you to adhere to the following instructions:
- We only accept returns sent to us within 14 days after an order has been delivered to you.
- All return packages must be shipped with a proof of postage. We are not able to process refunds if proof of postage is not provided. The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way.
- The items must be sent back to us in original condition with packaging and tags still attached.
- We may charge a 15% restocking fee.
- We are unable to refund the initial shipping cost of your order.
- We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Will you refund the cost of shipping if I return my order?
We will refund the complete cost of the items in your order. We will not refund the shipping costs.
Can I exchange an item?
Neoncityco.com does not exchange products. If you wish to exchange a product, you will need to return your purchase within 14 days for refund and place a new order
I received a wrong item. Can I obtain a free refund?
If you received a wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.
How long does it take to process a refund?
Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.
What do I do if my question isn't covered here?
If you cannot find the answer to your question here, you can contact our customer services team on email@example.com. If you have already placed your order please include the details of your order and details of your enquiry. Our online shop customer service team is available Monday to Friday from 9am to 6pm. Our friendly advisors are happy to assist you enquiry.